Hero77 Terms & Conditions

1. General Terms

Hero77 is an online gaming platform available to residents of the Philippines who are 21 years of age or older. The platform provides access to online slot games, fish shooting games, eBingo, sports betting, and other gaming products as described across the site.

These Terms and Conditions, together with the Privacy Policy and Responsible Gaming Policy, form the complete agreement between Hero77 and each registered player. In the event of any conflict between documents, these Terms and Conditions take precedence unless otherwise specified.

By using the Hero77 platform, you represent that you are of legal age, that you are accessing the site voluntarily for entertainment purposes, and that online gaming is not prohibited in your jurisdiction. It is your responsibility to ensure that your use of this platform complies with any applicable local laws.

2. Account Registration

To access the full range of Hero77 games and services, you must create a registered account. Registration is free and open to individuals in the Philippines who meet the age requirement of 21 years or older.

When registering, you agree to provide accurate, current, and complete information — including your full legal name, date of birth, and a valid Philippine mobile number. Any false information provided during registration may result in immediate account suspension and forfeiture of any remaining balance.

• Each person may register only one account. Duplicate accounts are prohibited.
• Accounts may not be shared, transferred, or sold to another person.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify Hero77 support immediately if you suspect unauthorised access to your account.
• Hero77 reserves the right to request identity verification documents at any time, including during the withdrawal process (KYC).

Hero77 uses OTP (one-time password) verification via your registered mobile number as part of the login and account security process. You are responsible for keeping your registered mobile number active and accessible.

3. Deposits and Withdrawals

All financial transactions on Hero77 are conducted in Philippine Peso (PHP). Hero77 supports deposits and withdrawals through local payment methods including Philippine e-wallets and online banking channels. The specific methods available to you will be shown on the deposit page of your account.

3.1 Deposits

Deposits are credited to your Hero77 account balance after successful payment confirmation. Processing times vary by payment method. Hero77 does not charge a fee for standard deposits, though your payment provider may apply its own charges.

• Minimum and maximum deposit amounts are displayed at the time of transaction.
• Deposits must be made from a payment method registered in your own name.
• Third-party deposits — payments made from accounts belonging to another person — are not accepted and will be returned where possible.
• Credit cards and cryptocurrency are not accepted as deposit methods on Hero77.

3.2 Withdrawals

Withdrawal requests are subject to identity verification (KYC). Players who have not completed KYC may have withdrawal requests held until verification is complete. This is a security measure to protect your funds and prevent unauthorised withdrawals.

• Withdrawals are processed to the same method used for your most recent deposit where possible.
• Minimum withdrawal amounts apply and are displayed in your account dashboard.
• Funds subject to active wagering requirements from bonuses cannot be withdrawn until those requirements are met.
• Hero77 reserves the right to conduct additional verification checks before processing any withdrawal.

4. Bonuses and Promotions

Hero77 may offer bonuses, promotions, cashback rewards, and other incentive programmes to registered players from time to time. All such offers are subject to the specific terms attached to each promotion, which will be published alongside the offer details.

• Bonuses are credited to your account in accordance with the conditions stated in the relevant promotion.
• Wagering requirements must be fulfilled before bonus-derived winnings can be withdrawn as cash.
• Only one promotion may be active at a time unless the specific offer terms state otherwise.
• Hero77 reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice.
• Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus — will result in immediate disqualification and account suspension.
• Free bets and bonus credits have no cash value and cannot be transferred between accounts.

Hero77 does not guarantee the availability of any specific bonus at any given time. General-purpose promotions described on this site are illustrative of the types of offers that may be available; actual active promotions are shown only within your logged-in account area.

5. Gameplay Rules

Hero77 offers several gaming categories including online slots, fish shooting games, eBingo, and sports betting. Each game type operates according to its own specific rules, which are displayed within the game interface or the relevant section of the platform.

• All game outcomes are determined by certified random number generation systems or, in the case of live dealer games, by real-time dealing procedures.
• In the event of a technical error or system malfunction during a game, the affected round may be declared void and any stakes returned to the player's account.
• Hero77 reserves the right to void any bet placed in error, at incorrect odds, or as a result of a system glitch.
• For sports betting, bets placed after an event has started may be voided at Hero77's discretion unless in-play betting is explicitly offered for that market.
• Minimum and maximum bet amounts are set per game and per market, and are displayed within the relevant game or betting interface.

5.1 Prohibited Activity

The following activities are strictly prohibited on the Hero77 platform and will result in account suspension, forfeiture of funds, and potential reporting to relevant authorities:

• Use of automated software, bots, or scripts to play games or place bets.
• Exploiting software bugs, glitches, or errors for financial gain without reporting them to Hero77.
• Coordinating with other players or accounts to manipulate game outcomes or gain an unfair advantage.
• Any form of money laundering, fraud, or use of stolen payment credentials.
• Accessing the platform from a jurisdiction where online gaming is prohibited.

6. Responsible Gaming

Hero77 is committed to promoting safe, responsible, and sustainable gaming habits. Gaming should be an enjoyable form of entertainment — not a way to generate income or recover financial losses.

The following tools are available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Session Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gaming.
• Reality Checks: Periodic pop-ups during gaming sessions to remind you of the time you have spent playing.

To access these tools or to request self-exclusion, visit the Responsible Gaming section or contact our support team. Hero77 takes responsible gaming seriously and will act promptly on any request for self-exclusion.

7. Privacy and Data

Hero77 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection, storage, and use of your personal information for the purposes described in that policy — including account management, payment processing, identity verification, and platform security.

Your personal data will not be sold to third parties. It may be shared with trusted partners who assist in delivering platform services — such as payment processors and KYC verification providers — under appropriate data protection agreements.

For full details on how your data is handled, please read the Privacy Policy.

8. Account Suspension and Closure

Hero77 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach of these Terms and Conditions in any material respect.
• Provision of false or misleading registration information.
• Suspicious activity suggesting fraud, money laundering, or abuse of bonuses.
• A player requesting self-exclusion under the Responsible Gaming policy.
• A court order or instruction from a relevant authority requiring Hero77 to do so.

Where an account is closed due to a breach, any remaining balance may be forfeited. Where closure is initiated by the player or for non-breach reasons, any verified, withdrawable balance will be returned to the player through their registered payment method, subject to the completion of any outstanding KYC requirements.

9. Limitation of Liability

Hero77 provides its platform on an "as is" and "as available" basis. While we make every reasonable effort to maintain uptime and accuracy, we do not guarantee uninterrupted or error-free access to the platform.

• Hero77 is not liable for losses arising from internet connectivity issues on the player's end.
• Hero77 is not liable for losses arising from a player's failure to secure their login credentials.
• In the event of a technical malfunction that affects a game's outcome, Hero77's liability is limited to the return of the player's stake for the affected round.
• Hero77 does not guarantee winnings from any game or betting market. All gaming involves risk and results are not predictable.

Nothing in these terms limits Hero77's liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable Philippine law.

10. Amendments to These Terms

Hero77 reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of the platform after any such changes constitutes your acceptance of the revised terms.

For significant changes that affect player rights or obligations, Hero77 will make reasonable efforts to notify registered players through in-platform messaging or to the contact details on file. It remains your responsibility to check these terms periodically.

If you have any questions about these Terms and Conditions, you may reach the Hero77 support team through the contact details provided on this site.