Hero77 Privacy Policy

1. Introduction

Hero77 is an online gaming platform serving players across the Philippines. We are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the circumstances under which it may be shared with third parties.

This policy applies to all users of the Hero77 website — whether you are browsing as a guest, in the process of registering, or an active account holder. It covers data collected through the website, through our mobile-optimised platform, and through any communications you have with our support team.

By creating an account on Hero77, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, you should not register or continue using the platform.

2. Data We Collect

Hero77 collects personal data in several ways — directly from you when you register or interact with the platform, and automatically as you use the site. The categories of data we collect include:

2.1 Account and Identity Data

• Full legal name and date of birth
• Philippine mobile number (used for OTP verification)
• Email address
• Username and account credentials (password stored in hashed form)
• Identity documents submitted during KYC verification (e.g., government-issued ID)
• Selfie or photograph where required for identity confirmation

2.2 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (e-wallet reference numbers, bank transfer references)
• Account balance history

Hero77 does not store full payment account credentials. Payment processing is handled through secure third-party payment providers operating in the Philippines.

2.3 Usage and Technical Data

• IP address and approximate location derived from IP
• Device type, operating system, and browser information
• Pages visited, games played, and session duration
• Clickstream data and interaction logs
• Login timestamps and session activity

2.4 Communications Data

• Messages sent to our support team via chat or email
• Feedback, complaints, or dispute records
• Responses to surveys or promotions where you voluntarily participate

3. How We Use Your Data

The personal data Hero77 collects is used for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes are:

Purpose	Data Used
Account registration and management	Name, mobile number, email, date of birth, credentials
Identity verification (KYC)	Government ID, selfie, date of birth
Processing deposits and withdrawals	Payment method references, transaction history
Account security and fraud prevention	IP address, device data, login activity, OTP records
Customer support	Account details, communications history
Platform improvement and analytics	Usage data, session data, game interaction logs
Responsible gaming monitoring	Session duration, deposit frequency, self-exclusion flags
Legal and regulatory compliance	Transaction records, identity data, communications

4. Sharing Your Data

Hero77 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers and in specific legal circumstances, as described below.

4.1 Service Providers

We work with carefully selected third-party providers who assist in delivering platform services. These include:

• Payment processors: Philippine-based payment partners who handle deposit and withdrawal transactions.
• KYC and identity verification providers: Services that assist in validating government-issued IDs and confirming player identity.
• Platform infrastructure providers: Hosting, security, and content delivery services that support site operations.
• Customer support tools: Software used to manage and respond to player inquiries.

All service providers are required to handle your data in accordance with applicable data protection standards and are not permitted to use your data for their own purposes.

4.2 Legal Disclosure

Hero77 may disclose your personal data if required to do so by law, court order, or in response to a valid request from a relevant authority. We may also disclose data where necessary to protect the rights, property, or safety of Hero77, our players, or others.

5. Cookies and Tracking Technologies

Hero77 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies: Required for core site functions such as login sessions, security tokens, and navigation. The site cannot function properly without these.
• Analytics cookies: Used to understand how players interact with the platform — which pages are visited most, how long sessions last, and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference cookies: Store your language, display, and other platform preferences so you do not need to set them on every visit.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent some parts of the Hero77 platform from working as expected.

6. Data Security

Hero77 takes the security of your personal data seriously. We apply a combination of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard SSL/TLS protocols.
• Hashed passwords: Account passwords are stored in a non-reversible hashed format — they are never stored as plain text.
• OTP verification: Sensitive actions including login and withdrawal requests require OTP confirmation via your registered Philippine mobile number.
• Access controls: Internal access to personal data is restricted to authorised staff on a need-to-know basis.
• Regular security reviews: Our systems are periodically reviewed and tested to identify and address potential vulnerabilities.

While Hero77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account and to keep your registered mobile number secure and up to date.

7. Data Retention

Hero77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

• Active account data is retained for the duration of your account's existence on the platform.
• Transaction and financial records are retained for a minimum period as required by applicable financial regulations.
• KYC documents are retained for the period required by relevant identity verification and anti-money-laundering obligations.
• If your account is closed at your request and there is no outstanding legal obligation requiring retention, your identifiable personal data will be deleted or anonymised within a reasonable timeframe.
• Where an account is suspended due to a breach of our Terms and Conditions, records related to that breach may be retained for longer to protect against future violations.

8. Your Rights Over Your Data

As a Hero77 player, you have rights over the personal data we hold about you. You may exercise these rights by contacting our support team using the details provided in the footer of this page.

• Right to access: You may request a copy of the personal data Hero77 holds about you.
• Right to correction: If any information in your account is inaccurate or out of date, you may request that it be corrected.
• Right to deletion: You may request that your personal data be deleted, subject to any legal obligations that require us to retain it.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a dispute or query is being resolved.
• Right to data portability: You may request a copy of your data in a structured, commonly used format.
• Right to object: You may object to the use of your data for specific purposes, such as analytics, where this is not strictly necessary for delivering the service.

Hero77 will respond to all data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be acted upon, to protect your account from unauthorised data access.

9. Minors and Age Restrictions

Hero77 is strictly an adult gaming platform. Players must be 21 years of age or older to register and play. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that a registered account belongs to a person under 21, the account will be closed immediately, any funds will be handled in accordance with our Terms and Conditions, and the personal data associated with the account will be deleted or anonymised as appropriate.

If you are a parent or guardian and believe your child has registered on Hero77, please contact our support team right away so we can take prompt action.

10. Updates to This Privacy Policy

Hero77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date.

For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify registered players through in-platform messaging or to the contact details on file. Continued use of the Hero77 platform after any updates constitutes your acceptance of the revised policy.

We encourage you to review this page periodically. If you have questions about any changes or about our privacy practices in general, please reach out to our support team.